ROXTRO Bands Return and Refund Policy

Last updated: October 12, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. The only exception is a band that caused a skin reaction (see Skin Reactions below). You’ll also need the receipt or proof of purchase.

To start a return, contact us at contact@roxtrobands.com. Returns must be sent to the following address:

ENGROOVE shop LLC DBA ROXTRO Bands PO Box 25532 Honolulu, HI 96825

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at contact@roxtrobands.com.

Damages and Issues

Please inspect your order when you receive it and contact us within 7 days of delivery if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Skin Reactions

If a band causes skin irritation or an allergic reaction, stop wearing it and contact us within the 30-day return window. We will accept the return of a band that has been worn for this reason, as long as it is clean and undamaged, and you do not need the original tags or packaging.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at contact@roxtrobands.com.