ROXTRO Bands Shipping Policy

Last updated: October 12, 2026

In-Stock Items

Once your order is placed, it can take up to 7 business days to ship, unless the product listing says otherwise. Please read each listing carefully.

Pre-Order Items

When an item is still in pre-order, we say so on the product listing, along with the expected ship date. Please check the listing before you order. Pre-order items ship once they are ready, and an order that includes both in-stock and pre-order items may ship in separate packages.

General Shipping Information

• Shipping address: You are responsible for giving us the correct shipping address. If we ship to the address you supplied and it was entered incorrectly, we are not responsible for the error, and shipping fees and the item will not be refunded. Please double-check your address before you check out.
• Incorrect address: If an order is sent back to us because of an incorrect address, you will be charged the full shipping fee to resend it to the correct address.
• Carrier and delivery time: All items ship by US First Class Mail or Priority Mail, with delivery confirmation and a tracking number. Transit time is usually 2–5 business days once shipped.
• Lost or stolen packages: All orders receive a tracking number. Once your order has been handed to the carrier, we are not responsible for lost or stolen packages.
• Multiple items: If you buy more than one item, your order may ship separately.
• Rush orders: We generally cannot expedite orders. If you need an item by a certain date, please message us before you place your order, and we will do our best to accommodate you.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery. See our Return and Refund Policy for details.

Contact

Questions about shipping? Email us at contact@roxtrobands.com.